Help Desk Technical Support 2

Job description:

Resolves technical problems and answers queries by telephone in support of internal and/or outside customer computer hardware, software, network, and telecommunications systems.

Diagnoses, identifies, isolates and analyzes problems utilizing historical database records.

May route calls to product line specialists.

Maintains and updates records and tracking databases. Alerts management to recurring problems and patterns of problems.

AA or other 2-year technical degree in related discipline and 1 year of related experience

Equivalency:

Associate’s Degree and 1 year of experience.

A relevant professional certification can be substituted for an Associate's Degree

Special Requirements:

**Shift will include weekend rotations, mostly remote. 1st Month of Training will be 1st shift. ** Latter Any Shift

Experience supporting many applications including MS Office products, ServiceNow, O365, VPN apps and many other business and engineering applications.

Experience with troubleshooting Windows clients.

What are the top 3 items the Hiring Manager is looking for?

Customer Service, troubleshooting skills, Windows