Help Desk Support Technician

About the job
Helpdesk Support – Onsite

Location: Woodbridge NJ

Duration: 3-6+monts

Job Description:

In this Level 1 Help Desk role, Technicians will be assisting internal clients with technical issues they are experiencing during the merging of Provident and Lakeland Banks. This can include Account Unlocks, Password Reset, as well as issues with Printing, Hardware, Connectivity, Remote Access, Software, etc. This will be a 100% phone-based support role.

We are looking for locally based Techs as they will be fully onsite in Woodbridge, NJ during training and then likely switch to a Hybrid schedule. No fully remote candidates, please.

Preferred Qualifications:

· 1 – 2 years of support experience.

· Demonstrable customer service experience.

· Experience working within a L1/L2 Help Desk or Call Center.

· Any experience working within the Financial Industry is a plus.

· Team player with a willingness to learn new technologies.

· Strong communication skills, both oral and written.

Next Steps:

If you are excited about this opportunity and wish to explore further, I would be thrilled to connect with you.

Could we schedule a brief phone call at your earliest convenience to discuss this role in greater detail?

Your expertise could be the missing piece that propels our company forward.

Kindly share your updated resume for the next steps in our selection process.

Feel free to reach out to me directly via email or phone to arrange a suitable time for our conversation.

Thank you for considering Edgesys as your potential next professional endeavor.

I eagerly await your response and the possibility of working together.