Help Desk Specialist

Requested Qualifications
·        Experience working with end users to troubleshoot both hardware and software issues. 
·        Experience working in a second tier help desk environment.
·        Experience in developing test plans and performing system level testing.
·        Installation and support of mobile hardware and software solutions (Printers, scanners, GPS, in-vehicle software, etc.)
·        Experience in conducting technical and end-user training in a classroom environment. 
·        Experience in developing technical documentation and training materials.
·        Experience in ghosting/imaging hardware.
·        Experience supporting Traffic and criminal software in a law enforcement environment.