Helix Engineer (BMC Helix ITSM) Location: 100 % Remote

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Please find the job description given below and let me know your interest.

 Position:   Helix Engineer (BMC Helix ITSM)

 Location:   100 % Remote

 Duration:  6-12 months 

 Job Description

Required Skills

Platforms

Kubernetes: Hands-on development experience on Kubernetes platform, including work on Helix Apps.

Helm Chart: Proficiency in creating and understanding Helm Charts.

Automation Tools

Jenkins: Experience in developing automation using Jenkins, including Groovy scripting.

Ansible: Ability to write and comprehend Ansible automation scripts.

Languages

Shell Scripting: Expertise in writing scripts for Linux environments.

Oracle SQL: Capability to work on databases and write both basic and complex SQL queries.

PL/SQL Scripting: Skilled in developing database scripts, jobs, stored procedures, and basic database administration.

BMC Helix ITSM

Application Development: Hands-on experience with AR System development and ITSM functions, including CMDB data/structural changes.

Administration/Support: Experience with Helix ITSM version 21.03 or greater for administration and support tasks.

Foundation Data Management: Proficiency in loading and managing foundation data.

Migration Skills

Migration Specialist: Experience with BMC Remedy application upgrades and Helix ITSM migration/upgrades for on-premise instances (version 21.3 or greater).

HDM Data Manager: Expertise in migrating data from on-premise to cloud environments using Helix Data Manager.

Tools

Splunk: Ability to create and understand Splunk queries.

Kafka: Knowledge of Kafka topics and data flows.

AR System Log Analyzer: Skill in using AR System Log Analyzer for issue identification and root cause analysis.

Helix Dashboards: Capacity to create queries in Helix Dashboards and work with Grafana-based dashboards.