Genysys Architect + Salesforce

Key Responsibilities:
Lead the architecture and design of customer engagement solutions by integrating Genysys with Salesforce CRM to create seamless experiences for end-users.
Work closely with business stakeholders, product teams, and technical teams to understand business requirements and translate them into robust, scalable technical solutions.
Design and implement high-performance, reliable, and secure systems that leverage the full capabilities of both Genysys and Salesforce platforms.
Develop and deliver solutions to automate and streamline business processes, improve customer interactions, and optimize workflows across both platforms.
Ensure integration between Genysys Cloud and Salesforce Service Cloud, including but not limited to case management, omnichannel routing, reporting, and analytics.
Drive the strategy for customer engagement, leveraging Salesforce’s Service Cloud, Sales Cloud, Marketing Cloud, and Genysys contact center capabilities.
Oversee the integration of APIs, middleware, and other technical interfaces between Genysys, Salesforce, and other backend systems.
Conduct system and solution architecture reviews, ensuring high availability, performance, and scalability.
Develop and maintain documentation for system designs, processes, and integrations.
Provide technical guidance and mentorship to other architects, developers, and implementation teams.
Manage and troubleshoot integration issues, ensuring minimal downtime and disruption to critical business operations.
Stay up-to-date with the latest advancements and trends in both the Genysys and Salesforce ecosystems and make recommendations for improvement.