Description

Job Description:
Requirements:
•        7 to 10 years of experience in Information Technology and Application Support.
•        Experience on Genesys architecture including inbound, outbound voice, chat, SMS, and email.
•        Advanced Contact Center Call Flows and script design.
•        Good knowledge for Genesys workspace desktop, including desktop design and (attached data) screen pop integration.
•        Basic knowledge of Avaya and Cisco end point integration.
•        Must have experience in Genesys Voice, Email, SMS, and Chat Routing.
 

Key Skills
Education

Any Graduate

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