Description

  • Minimum 3 years of experience in contact center related technologies and experience in Genesys Cloud CX
  • Experience in working on different contact center technologies as below will be an added advantage:
  • IVR, Bots, Routing, CTI, Agent Desktop, Dialers, Live Chat, WFM
  • Migration to Genesys cloud contact center
  • Genesys API's and integration with 3rd party solutions and CRM's
  • Excellent communication and inter-personal skills
  • Working on Genesys Cloud CX.
  • Migrating contact centers to Genesys Cloud CX. Will be Hands on Genesys Cloud enablement, configuration, and support.
  • Will be required to design and construct call flows.
  • Design and deliver IVR and bots (Genesys Dialog Engine and 3rd party bot platform such as Google Dialog flow, Amazon Lex, etc.)
  • Genesys API's and integration with 3rd party solutions and CRMs like Salesforce etc.
  • work with adjunct solutions like WFM, Dialers, Recording etc.
  • Interface with required teams, OEMs, vendors to achieve desirable goals.
  • Would be required to work with other contact center platforms (Avaya, CISCO etc.)

Key Skills
Education

Any Gradute

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