Description

Job Description:

  • 10+ years of development and Implementation experience with Genesys contact center solutions On-premises and Cloud.
  • Configure and troubleshoot Genesys software and hardware components
  • Integrate Genesys with Third-party applications and Systems
  • Strong experience with Genesys Framework including IVR development /Scripting, Routing Strategy and Reporting
  • Working experience on Major Genesys and NICE platform upgrades
  • Utilize Genesys cloud APIs,SDKs and tools to build integrations and extensions
  • Experience with Genesys products (PureCloud, PureEngage, PureConnect)
  • Experience with call recording platforms (NICE, Genesys IR)
  • Experience with Genesys Cloud APIs,SDKs and development tools
  • Knowledge on Genesys Cloud security features
  • Proficiency with programming languages (Java, Python, JavaScript)
  • Excellent problem-solving skills
  • Strong and confident knowledge in Contact Center network topology 
  • Coordinate with other tech partners like Avaya, network partners and product vendors

Nice to have: 

  • Knowledge in Siebel CRM Application Integration
  • Familiar with Agile methodologies and related process. 
  • Ability to arrange and write Design Documents.


 

Key Skills
Education

Any Graduate

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