General Manager

Responsibilities:
• Completes long-range planning in support of corporate goals and objectives.
• Manages site in a manner that reduces operating cost, increases revenue and exceeds customer expectation.
• Pursues new customer and business expansions opportunities.
• Responsible for employee discipline and morale.
• Supports corporate and senior staff in establishing policies and procedures and ensure implementation at the site.
• Provides quarterly business and capital investment forecasts.
• Leads management and support staff in a collaborative environment to continuously improve site performance in velocity, quality, cost, and customer satisfaction.
• Supports Benchmark initiatives through site active participation in projects, education and training programs, and resource sharing as needed.
• Reviews pricing and cost of current and prospective customers to identify opportunity and reducing overall cost.
• Provides leadership and direction in the site’s Lean Sigma program to corporate goals and objectives to increase value stream transformation.
• Supports human development programs for site team members.
• Typically performs job role and responsibilities at a site of <500 employees
• Typically manages <$150M USD annual revenue.
• Uses professional concepts, systems and tools.
• Applies company policies and procedures to resolve routine issues.
• Operates effectively in daily business activities
• Works closely with the Group VP and Corporate to established site goals and objectives.
• Ability to dive-deep into functional responsibilities and performance using site metrics to identify and resolve challenges.
• Ability to multi-task and manage site’s improvements with hands-on time and knowledge through coaching and mentoring of functional team members.
• Works closely with site Lean Champion and Controllers to estimate, track and validate financial benefits of Lean Sigma projects and activities.
• Adheres to all safety and health rules and regulations associated with this position and as directed by supervisor.
• Complies and follow all company security policies and procedures.
• Performs other job duties and responsibilities as assigned.

Other information:
• Excellent written and verbal communication skills
• Effective interpersonal skills
• Effective multitasking skills and the ability to take on additional responsibilities as required
• Effective organization and prioritization skills
• Demonstrate high attention to detail
• Ability to work with diverse groups
• Demonstrates discretion, confidentiality, independent judgment and professionalism.
• Ability to work with minimal supervision and guidance, exercising discretion and independent judgment.
• Understanding of and ability to use continuous improvement tools.
• Strong customer service and client focus
• Working knowledge of productivity tools, including Microsoft Office products and WebEx conferencing software
• Demonstrated leadership and people management skills including ability to effectively coach and mentor employees at all levels.
• Enthusiastic and motivational communicator with multi-cultural experience.
• Demonstrates effective customer interface skills.
• Excellent interpersonal skills with the ability to interact and influence individuals, internally and externally, across all levels, functions and geographies.
• Use of discretion with the ability to gain trust of business leaders and others to discuss and respond to sensitive and business critical issues.
• Effective negotiation and problem-solving skills.
• Effective analytical, planning and organizational skills.
• Collaborate and influence cross functional peer leaders in order to obtain support for process improvements
• Solid financial understanding, risk analysis ability, relationship building and project management.
• >5 years’ experience in contract manufacturing
• Extensive experience in working directly with customers and developing customer relationships.
• Experience in managing cross-functional teams and personnel.
• Experience in team dynamics and human development.
• Proficient and knowledgeable in all areas of manufacturing operation.
• Ability to influence at all levels within the organization.
• Equivalent combination of education, training and experience.

Education: Bachelor’s degree from a four-year college or University. Master’s Degree preferred.

• Six Sigma Black Belt certification by a recognized and/or accredited organization (e.g., Shingo Prize, SME, ASQ, ASU, Villanova U, etc.)