Functional Lead / Business Analyst

Key Responsibilities:

• Client Management: Lead and facilitate workshops with up to 20 client stakeholders to gather requirements, present solutions, and drive project objectives.
• Salesforce Configuration: Design and configure Salesforce Partner Community Portal to meet client requirements, ensuring the portal is user-friendly and aligned with best practices.
• UI/UX Design: Apply your expertise in UI/UX design to create an intuitive and engaging user experience within the Salesforce Partner Community Portal.
• Collaboration: Work closely with internal teams (e.g., development, project management) and external partners to ensure effective implementation and integration of the portal. Proactive Ownership: Take initiative and ownership of assigned tasks, demonstrating a proactive approach to resolving issues and delivering solutions.
• Process Knowledge: Utilize your knowledge of Telco Order Management processes to enhance portal functionality and support telecom-specific requirements. Familiarity with CloudSense is a plus.
• Documentation & Analysis: Develop comprehensive business requirements documents, process flows, and functional specifications. Analyze and translate business needs into actionable configurations.
• Stakeholder Communication: Serve as the main point of contact between clients and internal teams, ensuring clear and consistent communication throughout the project lifecycle.
• Continuous Improvement: Identify opportunities for improvement in the partner portal and contribute to the development of best practices and innovative solutions.

Qualifications:

• Experience: Proven experience as a Business Analyst with a focus on Salesforce Partner Community Portal design and configuration.
• Client Management: Strong client management skills with experience leading workshops involving up to 20 stakeholders.
• UI/UX Design: Good sense of UI/UX design with the ability to create an effective and engaging user experience.
• Industry Knowledge: Past knowledge of Telco Order Management processes and familiarity with CloudSense is advantageous.
• Proactive Attitude: Demonstrated proactive approach and ownership of projects, with a strong commitment to achieving successful outcomes.
• Analytical Skills: Excellent analytical and problem-solving skills, with the ability to translate complex requirements into clear and actionable configurations. Communication: Outstanding verbal and written communication skills, with the ability to effectively convey information to various audiences.
• Education: Bachelor’s degree in Business Administration, Information Technology, or a related field. Relevant Salesforce certifications are a plus.