Description

Relevant Experience             : 3 Years minimum  

Certification                : A+ Hardware, Microsoft (preferred),  ITIL (Preferred) , CCNA (preferred)

Hardware Support   : PC (Desktop, Laptop), Tablet (Windows, Apple, Android), Printers (Network, Desk),   Smart Phones, Desk Phones,

  Video Conference Rooms Devices (Audio & Video)  

Tools                                : Windows OS, MS Office, O365, Mac OS (preferred)

Ticketing System                     : ServiceNow (IM, SRM, AMDB, CMDB, Knowledge Management)

Others                                           : Excellent Communication – soft skills (read, write & speak)

 

 

Skillset

  • Ability to perform On-Call Support during Off-Office hours (5:00 PM to 8:00 AM), Sat/Sun and Public Holiday in case of P1/P2 Ticket or any scheduled activity. (Overtime will be taken care).
  • Travel to the Near By Site in case of a need (Mileage will be taken care).
  • Work from Office on Daily (No WFH)
  • Ability to disconnect/reconnect computer workstations, peripherals, and phone equipment
  • Hands on experience with Imaging, reimaging Windows Operating system for Desktop, Laptops
  • Ability to move/lift/carry up 50 lbs of weight
  • Safely move equipment point to point using wheeled carts and vehicles
  • IMACD & Asset Inventory experience 
  • Follow ESD safety precautions to avoid electrostatic discharge or equipment damage.
  • Ability to follow documentation and knowledge articles to provision operating systems and software onto workstations and laptops, solve common issues.
  • Ability to use remote desktop connectivity applications
  • Working knowledge of imaging utilities such as Ghost, SCCM, etc
  • Delivery and setup of PC equipment to end-users.
  • Use trouble ticketing system to accept assignments, document work events, complete requests and verify customer satisfaction.
  • Ability to provision and Support wireless devices.(E.g. Blackberry, Android, and iPhone)
  • Demonstrated proficiency in Microsoft OS and Microsoft application.
  • Demonstrated proficiency for installation of desktop software and troubleshoot
  • Working knowledge of Microsoft Active Directory and GPO
  • Strong customer service skills
  • Strong troubleshooting skills
  • Significant, demonstrated experience with Microsoft Windows operating systems
    • Clients: Windows 10, Windows 7, Windows Vista, Windows XP, Windows 2000, Windows 98
    • Servers: 2012, 2008 r2, 2008, 2003, 2000
  • Functionally capable with Apple OS X
  • Advanced troubleshooting skills with hard drive encryption software
  • Advanced level skills in the Microsoft Office Suite:
    • Word, Excel, PowerPoint, Outlook configuration issues with Exchange
  • Strong client-side remote access troubleshooting skills
  • Demonstrate strong skills supporting printers in an enterprise environment
  • Advanced knowledge of client-side management tools – Microsoft Active Directory, GPO and Systems Center Configuration Manager (SCCM).
  • Strong proficiency in creating and referencing documentation and knowledge articles using Micron tools
  • Strong software installation and support skills
  • Disciplined, systematic problem solving skills required

Key Skills
Education

Any Gradute

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