Floorwalker - Mid Level

Description;

 

1. Provide desk side support to various business lines/departments.
2. Responsible for end user hardware/software installation, troubleshooting and maintenance.
3. Responsible for end user hardware/software procurement, inventory, and allocation management
4. Responsible for coordination with other service teams for incident resolution and request provisioning
5. 2nd\3rd line desktop support experience
6. Outstanding customer service
7. Outstanding presentation & communication
8. Strong Microsoft Windows o\s experience – Especially for Windows 10
9. Fault analysis for Microsoft Office 365 Suite
10. 2nd line fault analysis and experience of Outlook/Exchange online
11. Mobile device Support
12. Experience of supporting VPN and remote connection tools, in relation to Broadband technologies.
13. Experience providing remote fault analysis, via verbal communication and IT remote control tools.
14. Active Directory user account administration experience