Field Support Engineer

The remit of the role includes the following under the supervision of Field Services Manager:
Install, upgrade, support and troubleshoot Windows 10, 11, MacOSx, Microsoft Office and any other authorised desktop applications.
Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorised peripheral equipment.
Install, upgrade, support and troubleshoot Windows based laptop, desktop and MacOSx
Install, upgrade, support and troubleshoot for Self Service ticketing machines, Chip and Pin payment devices.
Upgrade, support and troubleshoot issues related to phones and tablets both iOS and Android
Upgrade, support and troubleshoot issues related Windows based tablets
Customize desktop hardware to meet user specifications and site standards
Returns defective equipment/parts to maintenance inventory, documents customer repairs, maintains and
restocks assigned parts inventory to insure proper spare parts levels
Performs general preventative maintenance tasks on computers, laptops, printers and any other authorised
peripheral equipment

Main responsibilities:
(70%) To administer 2nd line support, in response to requests from the business.
(10%) To ensure that, both through direct response and co-ordinating escalation of problems where appropriate, users
can operate with maximum systems availability and understanding of the end user computing environment.
(20%) Other tasks as appropriate.
Technical skills and competencies:
Familiarity with Intel based computer hardware
Hands-on experience with Windows/Mac OS environments
Familiarity with iOS, Android and MDMs Intune and Knox
Familiarity with layer 1, layer 2 and layer 3 networking devices
Working knowledge of MS office products
Hands-on experience with Active Directory and groups and policies
Hand-on experience with Software deployment SCCM