Field Service Engineer

Job Description

Job Description:
 

• To support P1/P2 Ticket - After hours on call support
• Coordinate for overall site health and infrastructure and application environment
• Coordinates and acts as SPOC/project lead for complex service requests/ local projects (e.g., MES systems, network expansion, MPOD)
• Interacts with site floor personnel to problem-solve future-state requirements
• Serves as source of functional understanding of processes, tools, and integration of plant equipment with IT platforms (e.g., Wonderware, Camstar, OSIPI, Werum), as well as Manufacturing business knowledge
• Interacts with multiple stakeholders – Execution systems, plant engineers and technicians and MLL IT
• Maintains facility IT ownership
• Monitor and achieve service levels, tracks metrics/analytics, and ensures site health of GTS services (e.g., network reliability, availability, capacity, etc.)
• Performs site-level DR,CMDB related to GTS services
• Risk, security, vulnerability, and compliance management related to GTS services
• Local/site-level asset planning, purchasing, deployment and decommissioning related to GTS services
• End user knowledge (e.g., training, technical writing) related to GTS services
• Delivery and coordination of end-user services & service desk related to GTS services (e.g., desktop/printer/other hardware support, network, user access, collaboration tools, mobility, software install/maintenance) 24*7 coverage (best endeavors or formalized)
• VIP services related to GTS services
• Service request coordination related to GTS services