Description

We’re Hiring for Sr Leadership in Pune for a global leader in analytics
Are you a seasoned leader with a passion for driving excellence in Cloud & Information Services (CIS).

Experience- 20+ years

Type- Hybrid WFO

Location - Pune

Primary Responsibilities 

  • Management and leadership for CIS division in Pune, India
  • Hires and retains outstanding talent focused on customer delivery and support
  • Works with the global CIS Leadership team (Global Service Owners) to establish, improve and scale the Pune CIS team
  • Represents CIS leadership as an engaged member of the SRDI leadership team
  • Build, recruit, retain and mentor the future leaders
  • Serve as an escalation point for complex customer and/or service issues
  • Effective collaboration with global teams within and outside of CIS
  • Active member of the global Cloud & Information Services (CIS) leadership team
  • Continuous improvement and innovation in the way in which global services are delivered including how to promote and grow the Pune CIS division

We’re looking for

  • Minimum of 20 years of global work experience, including at least 5 years in a leadership role in operating a remote shared services center and liaising with a global leadership team
  • Experience in leading a large and broad function with operational, customer-facing, and cloud-focused service delivery teams including overseeing a 24x7x365 operations center
  • Experience with managing technical personnel, in service delivery teams that span multiple shifts
  • Strong business acumen and strategic vision, consistently aligning the division's objectives with the overarching goals of the organization
  • Excellent English communication, both written and verbal
  • Excellent stakeholder management and communication skills to work with India and global leaders
  • Excellent advocacy skills and effective collaboration on a global scale
  • Strong presentation skills for both internal and external audiences

If this sounds like you, apply now 

 

Thanks and Regards,

iitjobs, Inc. 

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