EUC Engineer

Job Description

We are seeking a highly skilled and experienced Service Delivery Manager to join our dynamic team. The ideal candidate EUC Operations, Primarily into EUC Technology Services and DWP Services.

Expected qualification and critical experiences –
• Overall cross-functional experience of handling EUC Services as per ITIL Standards.
• Minimum 12-15 years' experience in EUC Operations, Primarily into EUC Technology Services Digital Work Place - EUC Technologies
• An effective communicator with excellent relationship building & interpersonal skills.
• Expertise in spearheading numerous EUC Customers/EUC technologies and ensuring delivery of Services with customer satisfaction and with meeting/Exceeding Service levels.
• Manage small projects under EUC technologies & ensuring the on-time delivery
• Understand business customer objectives and align the team and effort to achieve the same.
• Ability to organize, delegate, and leverage resources to accomplish objectives.
• Strong analytical, problem solving & organizational abilities. Possess a flexible & detail oriented attitude.
• Discuss with business customer or client to define clear scope, requirements and deliverables. Identify & build the team achieve the outcome.
• A keen planner, strategist & implementer with demonstrated abilities in EUC Technologies operations, running shared delivery organization, streamlining business operations.
• Strong meeting management and reporting skills with Exceptional Customer service skills and client focus.
• Coordinate and interact with other EUC Service towers & Non EUC delivery team to achieve over all delivery objectives.
• Identify the service improvement opportunities along with cost optimization and improvement in resource productivity
• Solve team conflicts and problem; take corrective actions when problem arises.
• Strengthening People capabilities across all levels under EUC Technologies & build team toward latest technologies by upskilling & cross skilling.
• Responsible to meet contractual obligations and client expectations
• Responsible to meet overall customer satisfaction metrics.
• Resource management, Employee retention, motivation and training.
• SLA and Management reporting
• Automation & Innovation focus to Enhance operational efficiencies

EUC Technologies List :
• WPE (Workplace Engineering) – End Point Imaging, Application Packaging, Software Deployment, Mobility (MDM) ,Virtualization & End Point Encryption & End Point Protection ( Anti-Virus ) , Active Directory
• UCC (Unified Communication & Collaboration) Services – Messaging, Collaboration, Network-Voice (Teams/Skype ) and IP-Tele phony ( Awaya/Cisco )

Education, Certification, License, And Skill Requirements
• Bachelor's degree in IT/ Engineering/MBA or other management qualification
• ITIL certification is essential
• Experience/Certification in One of the core EUC Technology will be an added advantage