Description

  • Provide IT support for Windows and Linux computers, printers, peripherals, telephone systems, and cellular devices
  • Configure, install, and maintain client software systems.
  • Identify, manage, and resolve issues in a timely manner.
  • Accurately and fully complete the service request/incident records.
  • Update the user access for given IT applications for new and current employees
  • Set up and manage user accounts and permissions to consent access to a network.
  • Assist in technical upgrading and maintaining of entire desktop/laptop systems.
  • Support in testing and deployment of new applications and systems.
  • Train and guide staff of hardware and software usage.
  • Coordinate with vendors to resolve technical problems with desktop computing equipment and software.
  • Ensure maintenance for the prevention of unexpected failures.
  • Monitoring day-to-day computer performance.
  • Update and maintain the computer inventory and equipment.
  • Maintain and resolve End-User issues on LAN/WAN, VoIP telephone, AV systems connections.
  • Provide workarounds for incidents and service requests.
  • Provides comprehensive and accurate information to management about the quality of Support.

 Experience and competences:

  • Minimum 8-10  years’ experience in an IT back-office support environment
  • In-depth knowledge of common Windows admin Tools; AD object administration, use of LAPS, SCCM computer management, Exchange User mailbox administration, Skype for Business and Office 365 with Azure AD, MFA administration.
  • Master PowerShell commands and scripting 
  • Basic skills and understand of Windows Server, Hyper-V Virtualization environment, Domain Controller, DNS, DHCP and basic networking.
  • Some experience with Linux OS.

Key Skills
Education

Any Graduate

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