End User Support Specialist

Job Description:

• Demonstrates initiative and possesses strong time management skills
• Efficiently manages ticket queues while providing support to onsite staff
• Proficient in administrating and maintaining Windows Server 2016 and above
• Possesses a high level of knowledge in supporting and managing desktop operating systems and applications
• Manages email administration tasks, including user management, account configuration, password resets, and troubleshooting login, profile, and permission issues
• Capable of troubleshooting and triaging monitoring system alerts for system and networking environments
• Advanced virtualization administration skills, including managing virtual machine clusters, resource allocation, and architecture design
• Strong understanding and experience in domain functionality, Active Directory services, Group Policy, DNS, and DHCP - Skilled in troubleshooting Windows and Mobile OS-related hardware and software issues
• Proficient in troubleshooting Remote Desktop Services and VPN (SSL and IPSec)
• Able to troubleshoot Office 365 products (Exchange/SharePoint/OneDrive/Teams) using GUI and PowerShell
• Familiar with patch and vulnerability management
• Proficient in Linux with the ability to configure, troubleshoot and manage Linux systems.
• Advanced knowledge of Backup Solutions, including implementation and management - Proficient in troubleshooting common remote solutions such as RDP
• Strong understanding of core network components, including routers, switches, and firewalls - Maintains and updates standards and documentation as products and technologies evolve
• Proficient in audio/visual (A/V) skills, including troubleshooting and supporting A/V equipment and systems
• Mentors and provides guidance to other technicians
• Collaborates with other IT teams to design and implement new systems and solutions
• Expert in diagnosing and resolving complex technical issues that require deep system knowledge
• Conducts root cause analysis to prevent recurrence of problems

Minimum Requirements:

• Education/experience typically acquired through advanced education (e.g. Bachelor) and typically 6 or more years' related work experience or an equivalent combination of education and experience 8-10+ years
• Must be a US Person