Dynamics 365 Lead

Responsibilities:

· Aid in the requirements gathering, fit-gap analysis, design, configuration, implementation, testing, and support of D365 solutions.

. Serves as the primary point of contact and subject matter expert for all CRM development related issues, concerns, and needs.

· Expertise in Dynamics 365 Customer Engagement – Customer Service and Power Apps/Automate development.

· Design, develop new web components using .NET, SQL, Azure, Power Platform (Dynamics 365, Power Apps, Power Automate, Dataverse) and C#.

· Demonstrated experience in Microsoft Dynamics 365 customization, configuration, development, deployment, and usage.

· Strong experience with troubleshooting and remediation of technical issues Dynamics 365 issues; document solutions, and work with system administrators and other IT resources to implement fixes.

· Manage entity ownership; manage entity properties; understand system and custom entities

· Implement workflows; identify workflow types; implement dialogs and custom actions; identify when to use business process flows, workflow dialogs, and custom actions.

· Create business process flows; enable business process flows; work with steps, stages, and categories; work with multiple entities; use conditional branching; implement role-driven business process flows.

· Strong knowledge of Microsoft's licensing model for Dynamics 365 and Power Platform.

· Adhere to best practices when implementing business solutions and define/refine a governance approach for the platform's use at VDOT.

· Develop and disseminate documentation (requirements, recommendations, technical analysis, etc.) on platform usage.

· Prepare mockups/prototypes based on requirements and use knowledge of Power Platform features/tools to offer solutions that meet business needs.

· Function as a liaison between IT and the business units; serve as a point of contact for issue logging, tracking, and resolution.

· Assist customers in discerning between Dynamics 365/PowerApps/Power Automate and other technology offerings when gathering requirements; identify efficient solutions and recommend alternatives to meet business needs.

· Contribute to improving our processes and policies within the Business Enablement Services program.

· Preferred Experience with DevOps in Power Platform (Power Pipelines/ALM Accelerator)

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Skill

Required / Desired

Amount

of Experience



Experience as a D365 Technical Lead

Required

5

Years



Experience with creating and managing of solution using Dynamics 365 CRM – Customer Service.

Required

8

Years



Experience with customization and implementation of Forms, Views, Plug-Ins, Workflows and BPFs in D365

Required

8

Years



Custom development experience using .Net, JavaScript and C#

Required

8

Years



Experience with Power Platform and Dataverse

Required

3

Years



Experience with using standard & premium connectors with PowerApps and Power Automate

Required

3

Years



Experience in SharePoint Online, Microsoft 365 services

Desired

3

Years



Experience with DevOps in Power Platform/D365 Environments

Desired

2

Years



Experience with Data Integrations and Migrations using SSIS Packages

Desired

5

Years