Domain Portfolio Advisor

Role Responsibilities

Manage all aspects of client domain portfolios including account set-up, domain registrations and transfers (both gTLD’s and ccTLD’s), customer information maintenance and reporting. 
Establish and maintain exceptional client relationships and high customer delight levels.
Needs-based upselling of MarkMonitor products and services. Manage large, complex corporate domain portfolios on behalf of clients.
Assist in performing manual verification of domains, screening for sensitivity and other concerns
Assist in performing real name verification (RNV) for domain contacts Proactively lead special projects as directed by the business and leadership.
Act as a resource within the Client Services Organization while demonstrating a positive influence. 
Support and backup other DPAs around the globe during business hours Travel domestically to client offices to hold business reviews and presentations as needed
Collaborate with team members to solve ad-hoc and business problems

Role Requirements

2+ years of experience as customer support or 2+ years corporate account management experience
Excellent interpersonal, verbal and written communication skills in English Excellent interpersonal, verbal and written communication skills in Japanese Professional, positive, can-do approach 
Driven and motivated to exceed client expectations.
Excellent attention-to-detail and great time management skills 
Ability to effectively communicate cross-departmentally and across global teams 
Deadline-driven with prioritization skills 
Ability to work independently as well as on a team Inquisitive, learning mindset, and comfortable asking questions