Description

The primary tools skill set I am looking for are 

 

  • Responsible for providing L3 operational support for SDLC tools that include Bitbucket (GIT repository) and JFROG Artifactory
  • Able to engage and work with production support partners for performing disaster recovery / failover activities
  • Ability to converse in both technical and non-technical terms to both novice and more proficient system users.
  • Flexible with time and be able to work on weekend for on-call coverage along with his peers on round-robin basis.
  • Have 7+ years on doing production experience.
  • Strong Unix skills
  • Good understanding of CICD concepts.

 

Here are the must have skillset required

  1. Have hands on experience with Atlassian Bitbucket and Git repo management.
  2. Have hands on experience with JFROG’s Artifactory tool.
  3. Expertise in Unix system,  scripting and knowledge on BASH, KSH
  4. Knowledge of Jenkins, Python is a plus
  5. Troubleshooting experience and determine root cause analysis

 

Nice to have skills 

  1. Integration with other Atlassian products like JIRA
  2. Ansible Tower

 

Typical functions of L3 production support involves:

 

  • Specialized subject matter expertise
  • Provide in-depth problem analysis of application, system errors, and performance issues
  • Proactive application stability analysis – investigate performance concerns, system errors, improve maintenance processes, automation, and resolution of open issues
  • Ownership of problem root cause analysis and remediation
  • Chronic issue investigation for critical application issues
  • Lead proactive monitoring review and implementation
  • Works with Engineering, App Dev, and/or Infrastructure teams to implement break fix changes, code updates, config changes, and product enhancements in production.
  • Handles CTO level application management – business continuity, PTO/PTB, NPT, server patching coordination, vulnerabilities, access reviews, PCAT
  • Deployment tasks for applications
  • On call support for production releases
  • Coordinate patching activities
  • Execute Disaster recovery / ARC exercises
  • ARM approvers, change managers and coordinators

Key Skills
Education

Any Graduate

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