Description

Responsibilities

  • Diagnose, troubleshoot and identify solutions to software and hardware issues for voice and data services
  • Ask customers targeted questions to quickly understand the root of the problem
  • Talk customers through a series of actions, either via phone, email or chat, until they have solved a technical issue
  • Provide prompt and accurate feedback to customers
  • Prioritize and manage several open issues at one time
  • Document technical knowledge in the form of notes and manuals
  • Conduct product validation of products.


Key skills

  • Strong Android debugging skills, including usage of ADB
  • Strong device debugging skills, including the usage of QXDM
  • Strong LTE technical skills
  • Communication and interpersonal skills
  • Aptitude for understanding how wireless technology products and solutions can be applied towards a customer base.
  • Ensure customers using products have quick resolution to recurring hardware and software issues.
  • Escalate issues to management that need executive attention

Key Skills
Education

Any Graduate

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