Desktop Support

Responsibilities:
 
 

• Walk-up queue ticket management.
• Managing inventory of computer equipment and peripherals used at the Walk-Up Desk.
•  Windows and MacBook troubleshooting.
• Troubleshoot, reset, and prepare iPads for redeployment.
• Loaner equipment deployment.
• Laptop and Desktop warranty calls.
• Answer user's IT questions.
• Deliver friendly excellent customer service.
• Assist with other related tasks where needed.

Technical Expertise Required:
 
 

• Proven hands-on experience in troubleshooting.
• Windows 10/11 and Mac operating systems and Microsoft 365 ecosystem
• iPad troubleshooting
• Knowledge of asset management.
• Computer hardware troubleshooting
• Mac OS & iOS devices

Tools & Systems Experience:
 
 

• Proficiency with Remedy, ServiceNow, Active Directory, SCCM and Intune.
• Working knowledge of the Microsoft O365 suite including, OneDrive, Teams, and SharePoint.
• Experience with documentation and ticket management systems