Desktop Support Technician

About the Role

We’re looking for a skilled Desktop Support Technician to join our on-site IT support team in Terrell, TX. In this role, you’ll be the go-to expert for resolving hardware and software issues, supporting end users (including VIPs), and ensuring seamless IT operations. You’ll work hands-on with desktops, laptops, tablets, printers, and more—delivering high-quality support in a fast-paced environment.

Key Responsibilities

• Troubleshoot and repair end-user devices including desktops, laptops, tablets, and printers.
• Provide white-glove support to VIP users and staff.
• Execute IMAC (Install, Move, Add, Change) activities and respond to change management requests.
• Deliver desk-side support and ensure timely resolution of technical issues.
• Maintain clear communication with users and service desk teams regarding issue status and timelines.
• Adhere to documented service operations policies and procedures.
• Meet or exceed customer satisfaction and service delivery metrics.
• Perform other duties or obtain certifications as required by business needs.

Minimum Qualifications

• 2+ years of hands-on desktop support experience in a corporate environment.
• Strong working knowledge of Active Directory and Windows OS.
• Familiarity with desktop hardware, software applications, and peripheral devices.
• Understanding of ITIL practices and service management.
• Ability to lift/move equipment up to 50 lbs.

Preferred Qualifications

• 5+ years of experience in a similar role.
• CompTIA A+ certification (or equivalent).
• OEM certifications (as required by management).
• Experience supporting executive-level users or VIPs.
• Excellent communication, interpersonal, and customer service skills.
• Ability to work independently and follow established processes.