Desktop Support Technician

·       Dealing with hardware and application support queries and issues reported to the

support desk and escalated to the Desktop Support Engineers

·       Use diagnostic tools to troubleshoot problems associated with network

·       Connectivity, and workstation hardware/software

·       Troubleshoot consumer replaceable hardware, BIOS, Driver, OS

·       Installing Printer drivers, IP Printing/Cloud Printing

·       OneDrive Setup and migrations w/ OneNote Cloud Sharing

·       Attempt Data Recovery on failed systems

·       Troubleshoot Encryption issues

·       Troubleshoot Password issues

·       Windows troubleshooting, applying OS updates, encryption, and Office for employees using iPlanet and O365

·       Windows LAN / WAN connectivity troubleshooting

·       Ready and assist with video conferencing equipment

·       Networking – Troubleshoot, cross-connects, monitor port utilization, Wireless AP swap-out, Switch Install/Swap-out

·       Take ownership and responsibility of queries, issues and problems assigned to

·       the Desktop Support Engineers

·       Escalate issues and involve experts wherever required in order to resolve issues

·       as quickly as possible.

·       Ability to maintain composure with challenging customers

·       Cell support – tech setup/troubleshooting of cell phones (non mgmt. included)

·       Setup and troubleshoot