Desktop Support Technician

Specific responsibilities include:

• Provide technical support for users of desktop hardware and software; users can be in remote locations
• Troubleshoot application issues including viruses, hard disk diagnostics and file repair, data encryption, and SMS reporting
• Troubleshoot printers and copier interfaces
• Track and resolve incidents and requests in an incident management system
• Perform a variety of support activities including inventory and coordination with outside technology vendors
• Work overtime hours, weekend hours and on-call hours as required

Skills & experience required:

• Bachelor's degree preferred
• Two-four years of experience configuring, installing, troubleshooting and repairing printers, PC and laptops
• Strong technical knowledge of Windows 7 & 10, Microsoft Office 2013-365 products, Market Data Applications (ex. Bloomberg) and telephony systems
• Proficiency in troubleshooting desktop computer issues, both hardware and software
• Experience with supporting mobile devices

In addition, the ideal candidate will be or have

• Excellent customer services skills
• Excellent communication skills
• Team player attitude