Desktop Support Technician

Utilize strong communication skills to effectively liaise with internal teams and external stakeholders.

Provide desktop support and troubleshoot software issues to ensure smooth IT operations.

Demonstrate excellent customer service by addressing inquiries and resolving technical problems promptly.

Utilize ServiceNow platform for ticket management and efficient workflow.

Apply computer skills to assist in network configurations and IT infrastructure maintenance.

Collaborate with team members to deliver high-quality communication solutions.

REQUIRED SKILLS:

1-3 years of IT experience as a Desktop Support technician with experience diagnosing and resolving technical issues with hardware and software systems, providing general desktop support duties with excellent troubleshooting skills.

Reliable attendance.

Excellent customer service and communication skills.

Computer equipment configuration, setup, and installation.

Experience in ticketing software (preferably ServiceNow).

Ability to work under pressure.

Hardware and software experience