Desktop Support Technician

The Desktop Administrator maintains and tests all desktop/laptop operating system images and desktop/laptop enterprise security. Other areas of responsibility are software/hardware upgrades, patch management, anti-virus management, application installs, maintenance and deployment of enterprise mobile device management system and provides day-to-day hands on support for the organization’s laptops, desktops, mobile devices and applications. This position interfaces directly with internal customers both onsite and remotely.

Primary Responsibilities:

• Tier 2 Support for Desktop/Laptop related issues

• Test new applications and hardware with Desktop/Laptop operating system images

• Maintain Desktop/Laptop operating system images

• Deploy security patches and antivirus/malware updates to Desktop/Laptops

• Maintain and deploy desktop/laptop applications

• Configure and maintain Desktop/Laptop security to include end point protection and hard drive encryption

• Maintain and deploy enterprise mobile device management system

• Preparation of charts and diagrams to document desktop environment and operations

• Provide good written and oral communication skills

• Create and maintain end user documentation

• Must be customer service orientated

• Perform related duties as may be required Key Technologies:

• ServiceNow ticketing/tracking system

• Windows 7 and 10

• Mac OS/iOS

• Microsoft System Center

• Macrium Reflect

• Blackberry Work and UEM Mobile Enterprise

• FireEye

• Windows 2012 and 2016 Server

• Active Directory

• MS Office 2010 and 2016

• Citrix Xenapp 7.x

• Dell Desktop/Laptops

• HP Desktop/Laptops

• HP and Savin Printers

Positions in this function provide technical support to the enterprise. This function includes employees working on incident management response and restoration; determination of issue priority, provisioning, and service request fulfillment; installations, upgrades, and releases/deployments; and problem management analysis and resolution. It also includes data center construction, operations, and maintenance employees. You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Qualifications - External Required Qualifications:

• Associate's or Bachelor's degree in a related field or IT related degree and/or combination of directly related work experience commensurate to 4+ years of experience

• Microsoft System Center experience

• Test new applications and hardware with Desktop/Laptop operating system images

• Desktop and Laptop Break/Fix experience

• If you need to enter a work site for any reason, you will be required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or similar UnitedHealth Group-approved symptom screener. When in a UnitedHealth Group building, employees are required to wear a mask in common areas. In addition, employees must comply with any state and local masking orders