Description

  • Troubleshooting problems related to desktops/Laptops, MAC, Windows operating systems, and O365/M365 applications.
  • Troubleshooting Unified communication tools such as Teams, Zoom video call-related issues.
  • Should be familiar with collaboration tools, meeting room equipment, and meeting room checks.
  • Must have exposure to Windows 10 and 11 migration, user profiles management, and data backups.
  • Troubleshooting Windows Profile, printers, and shared drives related issues.
  • Troubleshooting network connectivity issues.
  • Deploying a standard image on desktops and laptops using Endpoint Manager/Intune.
  • To provide 1st line technical support, answering support queries via phone and email.
  • To maintain a high degree of customer service for all support queries and adhere to all service management principles.
  • Familiarity with IT Infrastructure tools such as Azure AD, Endpoint Manager/In tune, M365, etc, would be preferred.

Technical Proficiencies:

  • To take ownership of user problems and be proactive when dealing with user issues.
  • To log all calls on the call logging system. Ensure incidents, tasks, and problems are on ticketing
  • Respond to inquiries from clients and help them resolve any hardware or software problems
  • To escalate more complex calls to the relevant IT Support member.
  • To notify relevant staff to arrange for external technical support where problems
  • Pre-built PCs.
  • Good Experience in desk-side support.

Key Skills
Education

Any Graduate

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