Description

ABOUT THE ROLE

The SCC seeks TWO experienced Desktop Support Specialists to aid in SCC’s Windows 11 Upgrade Project to migrate from Microsoft Windows 10 and Office 365 (32-bit) to Windows 11 and Office 365 (64-bit). 


This individual will be responsible for upgrading and reimaging workstations to Windows 11 in addition to installing and configuring Office 365 and other related software. The specialist will also serve as a point of contact for tracking and reporting deployment status and troubleshooting any upgrade issues. The Desktop Support Specialist will exhibit excellent communication and exceptional customer service skills by working directly with end users in addition to collaborating with other SCC technical and project teams.
 

Required/Desired Skills

 

SkillRequired /DesiredAmountof Experience
Working knowledge of and experience with Windows 10 and Windows 11 operating systemsRequired4Years
Recent experience in a full-time Help Desk/Technical Support position 4+Required4Years
Experience and proficiency using an Endpoint Management System 4+Required4Years
Experience and proficiency using a Workstation Imaging Solution 4+Required4Years
Experience and proficiency using a Service Management Ticketing System 4+Required4Years
Experience and proficiency with Microsoft Office 365 applications 4+Required4Years
Proven analytical and problem-solving abilities 4+Required4Years
Excellent verbal and written communication skills 4+Required4Years
Ability to work independently with minimal direction and as a team 4+Required4Years
Ability to work effectively with end users, technical staff, and senior staff – providing exception customer serviceRequired4Years
Experience with PowerShell scripting and/or SQL reportingDesired4Years
Experience with Symantec’s Altiris and/or Microsoft InTuneDesired4Years
Experience with Ivanti Service DeskDesired4Years
Experience with Microsoft Deployment ToolkitDesired4Years
Experience with Active DirectoryDesired4Years


 

Key Skills
Education

Any Graduate

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