Desktop Support

Experienced in Desktop Laptop, troubleshooting  
Experienced in installation, configuration and OS troubleshooting  
Experienced in Asset Management Should have experience in application support  
Knowledge on iPhone configuration  
Should have exposure to basic network troubleshooting  
Exposure and understanding of ticketing tool  
Understanding of ticketing process incident/service requests  
Understanding of SLA and meeting targets  
Understanding of Service desk process of logging tickets and allocation  
Understanding of Asset/inventory record process, System & Peripherals movements etc  
Understanding to coordinate with vendors/principles  
Understanding of client management, user response (email/verbal)  

Managing SLAs for its respective sites.

Hands-on experience on ticketing application.

Knowledge of Hardware asset management.

Working on incidents and requests, troubleshooting hardware and software issue.

Experience to Installation and configure operating systems, applications and software/driver updates.

Experience on remote assistance in PC set up, upgrades, troubleshooting.

Hands-on experience on  Microsoft excel.

Preparing/updating reports for the tickets processed, Inventory report, keeping a track of assets/Stocks movement across sites.

Keeping required documents handy and updated.

Escorting third party engineers at site.

Smart hand request/Hands and feet support for network/printer/firewall activities etc.

Packing and unboxing laptops.

Quality Assurance Testing of laptops

Move equipment between Hub/tech Hub, Goods in and Loading Bay

Disposing equipment

Liaising  with site facilities for maintenance of the Hub/tech Hub area

Monthly/weekly Inventory audit