Desktop Support

•            Deliver world-class IT support to onsite and remote executives

•            Independently resolve complex, break/fix issues in person or via telephone

•            Perform installations, replacements, upgrades, and other hardware/software related tasks as needed

•            Setup and monitor high-priority executive meetings utilizing collaboration and AV services

•            Provide technical support to Office Services as needed

•            Provide recommendations regarding new technologies to better support all executives, and users

•            Perform regular walkthroughs to provide proactive support to high visible individuals

•            Acts as a resource for IT projects and initiatives in other functional areas as needed

•            Receive and respond to incoming support requests in a timely manner including off hours

•            Follow set procedures for logging, reporting, and statistically monitoring desktop operations

•            Set reasonable expectations that can be counted on

•            Present the facts transparently to promote collaborative solutions

•            Working technical knowledge of current protocols, operating systems, and standards

•            Strong written and oral communication skills with a focus on executive level support

•            Analytical and problem-solving abilities, with keen attention to detail

•            Self-motivated and directed, with the ability to effectively prioritize and execute

•            Experience working in a team-oriented, collaborative environment

•            Strong customer-service orientation with a focus on customer satisfaction

•            Highest degree of professionalism and integrity

•            Flexibility to be on call during off hours and weekends

•            Ability to research and test new technologies and solutions

•            Time management and organizational skills