Description

  • Provides support to customers including installation, and servicing and repairing systems and equipment. Verifies and approves operational quality of system equipment.
  • Resolves customer issues in the areas of hardware installation, repair, upgrade and maintenance. Assists in investigating and resolving complex installations and maintenance matters of significance.
  • Instructs customers in the operation and maintenance of systems/equipment.
  • Ensures issues are referred to the appropriate personnel/service areas for follow up, testing and troubleshooting.
  • Acts as a liaison with customers on administrative and technical matters for assigned projects.


Required Skills & Experience:

  • Performs analysis and prepares reports on system problem trends and issues.
  • Troubleshoot user accounts
  • Imaging and refreshing devices
  • Understanding of SCCM, VPN, Azure, O365, Windows 10 & 11

Key Skills
Education

Any Gradute

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