Desktop Support

• Workstation, printer and peripheral maintenance and support skills.
• General understanding of Client/Server environment.
• Familiarity with Microsoft Active Directory.
• Solid understanding of Microsoft products including Windows operating systems and the Office suite of applications.
• Demonstrate analytical approach to problem resolution.
• Excellent documentation skills
• Familiarity with  imaging softwareMicrosoft SCCM
• Basic understanding of what a Point of Sale is and how it functions on a fundamental level.

QUALIFICATIONS:

• Ability to understand basic business practices.
• Ability to manage working in a high stress environment.
• Take ownership for work and initiative for requests, incidents and problems.
• IT Professionalism in all aspects of the position.
• Outstanding customer service skills and attitude.
• Able to work weekends and holidays.
• Ability to prioritize projects and customer requests.
• Able to work in unsavory conditions, rain, snow, unclean environments