Desktop Support

Key Responsibilities:

• Provide Level 1 and Level 2 support for desktops, laptops, mobile devices, and peripherals.
• Diagnose and resolve hardware and software issues promptly and effectively.
• Install, configure, and maintain operating systems, applications, and updates (primarily Windows, some Mac/Linux if needed).
• Set up new user accounts and manage access controls (e.g., Active Directory, Office 365).
• Support network connectivity issues, printers, and other office IT equipment.
• Maintain documentation of issues, troubleshooting steps, and solutions using a ticketing system (e.g., ServiceNow, Remedy).
• Assist in IT asset tracking and inventory management.
• Provide on-site or remote technical support as required