Desktop Support

• Bachelor’s degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
• 3+ years of demonstrable ‘hands-on’ IT work experience supporting and resolving diverse PC desktop software and hardware issues

Required Skills & Experience:

• 3-5 years experience
• IT-related desktop and infrastructure hardware and software troubleshooting
• Work night shifts to provide continuous support and maintain the stability of the IT environment. THIS IS A NIGHT SHIFT POSITION IN DALLAS – Flex will be 4 days a week 10pm-6am but can be flexible, weekdays, weekends, no set days – no remote

Preferred Qualifications – Education & Prior Job Experience:

• Master's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
• Airline Industry experience

Skills, Licenses, and Certifications:
All candidates will need the following:

• Familiarity with workflow and ITSM tools and ticketing systems is preferred
• Excellent customer service skills with the ability to interface at all levels of the organization
• Excellent verbal and written communication skills
• Ability to work independently and perform in a collaborative, team-based environment