Desktop Support Engineer

You'll need to have:

Level of expertise: L3 - Service Desk Support

Basic network skills: Knowledge of DNS, DHCP and TCP/IP. Experience of Cisco switches is qualifying
PC's: Good knowledge of computer hardware and peripherals. Good knowledge about different OS deployment solutions
Mac: Good knowledge of Mac Set up and OS. Currently running High Sierra
Tools: Hand on experience on Incident Reporting/ITSM tools like Service Now
Onsite experience: Previous experience as direct onsite support required
IT related Certifications will be an added advantage
Meriting Qualifications

Active Directory: Knowledge of how to create accounts and basic GPO knowledge
Client OS: Experience from Windows 7, Windows 8.1, Windows 10, Windows Embedded (all versions)
Mac iOS: Experience with latest Macio's, both standard setup and with Windows capability
Server OS: Experience from Windows Server systems, OpenVMS systems is qualifying
Service Desk: 1-2 years of experience from IT Service Desk is meriting
Network: Experience of Cisco switches and routers
ITIL: Basic understanding of ITIL processes