Description

Qualifications

  • 3+ years of Experience as Deskside Support Specialist (hardware configuration & support)
  • Proficient in troubleshooting experience with Windows OS, Active Directory, O365 Suite of Applications
  • Prior experience troubleshooting utilizing remote support tools
  • Prior ServiceNow ticketing system experience
  • Ability to troubleshoot first call resolutions while being able to multi task hardware related issues
  • Prior experience in imaging workstations (desktops/laptops)
  • VPN and VDI support experience required
  • Support End-User projects supporting IT & business operations
  • Effectively work with cross functional teams to deliver on IT & business objectives
  • Support Installs, Moves, Adds, & Changes
  • Call center support experience, preferred
  • Prior inventory management of corporate assets required
  • Prior enterprise printer support required
  • Exceptional communication and interpersonal skills, with the ability to interact effectively & professionally with employees at all levels of the organization
  • Ability to lift 25 lbs.


Responsibilities

  • Day to day varies from phone/email, project-based work
  • Responding to calls, tickets and emails to troubleshoot reported issues in a helpdesk environment
  • Answering tickets via phone/email/chat and own resolution of all incidents & requests to closure
  • Troubleshooting, monitoring, and maintaining desktop hardware and support of business applications
  • Support new hire deployments, as well as, RTO projects and office moves
  • Network connectivity troubleshooting & control room support
  • Maintaining hardware inventory in designated site pantry & inventory management tools
  • Shipping and receiving of assets
  • Supporting remote workforce – troubleshooting and diagnosing root cause of issues to resolution

Key Skills
Education

Any Graduate

Back To Jobs