Desktop Specialist

Job Description

Experience

As a member of the Desktop Service Technical Specialist Team, you will be responsible for supporting the various systems within the remit of the Enterprise Desktop Service. Including completing monthly routine tasks such as Patch and image cycles and routine releases such as Group Policy changes. Providing 3rd line technical support and troubleshooting of incidents and issues escalated to the Desktop Service for resolution. Assisting Project driven or Service Improvement activates, such as complete small systems designs, image designs, MECM and MDT implementations and other general technical activities.

Requirements

TECHNICAL SKILLS REQUIRED:

-Excellent knowledge of Windows 10 Desktop Imaging

- Good knowledge of Windows Lockdown using Group Policy to NSCS/Microsoft SCM Levels

- Good knowledge of Microsoft System Centre Configuration Centre Current Branch, Implementation and Support, including OS Deployment, Application Deployment, Patching and Endpoint Protection

– Excellent knowledge of Microsoft Deployment Toolkit for small system OS Deployments

- Good Knowledge of Active Directory Group Policy Objects, including App locker and Firewall Implementations.

- Excellent knowledge of Troubleshooting using Sys Internals tools such as ProcMon and NetMon

- Good Knowledge of Citrix Virtualization for Desktops and Applications

- Experience with Application Virtualization (App-V)

- Experience with User Environment Virtualization (UE-V)

SKILLS REQUIRED:

- Organized and methodical approach

- Excellent time keeping skills

- Ability to provide clear and concise updates

- Ability to convey technical concepts to all levels of audience

- Excellent written skills.