Desktop Services Engineer

• Provide Level 2, Desktop Support, troubleshooting hardware and software issues on desktop, laptop and tablet computers
• Use remote control tools to assist off-site users when needed
• Configure, deliver, and install new computers and peripherals for new hires
• Provide detailed and accurate documentation on incidents and service requests worked within ticket tracking system
• Prioritize workload based on service level agreements
• Act as a technical resource to others to resolve problems or issues
• Anticipate customer needs and proactively identify solutions
• Plan, prioritize, organize and complete work to meet established objectives

Mandatory Skills Description:

• High School Diploma or GED Equivalent
• 3 or more years of experience as a Desktop Support Technician
• 3 or more years of experience with PC operating systems
• 3 or more years of experience in a customer service role
• 3 or more years of Technology Support experience
• 3 or more years of experience with MS Office (including Outlook, Word, Excel and PowerPoint)
• Must have reliable transportation
• Must be able to lift up to 50 pounds of computers or other IT equipment

Nice-to-Have Skills Description:

• Bachelor's Degree or higher level of education preferred
• CompTIA A+ Certification preferred
• Experience with Networking Principles, Internet Protocol Suite (TCP/IP), Local Area Networks (LAN) and Wide Area Networks (WAN)