Desktop Engineer/Support

Job Description:

Our client has an open position for a Desktop Support Technician. The position will be located in Frankfort, KY, and Initially the candidate will be installing computers in Franklin and surrounding counties.

Responsibilities:

• Utilize strong communication skills to effectively liaise with internal teams and external stakeholders.
• Provide desktop support and troubleshoot software issues to ensure smooth IT operations.
• Demonstrate excellent customer service by addressing inquiries and resolving technical problems promptly.
• Utilize ServiceNow platform for ticket management and efficient workflow.
• Apply computer skills to assist in network configurations and IT infrastructure maintenance.
• Collaborate with team members to deliver high-quality communication solutions.

Required Skill Sets:

• 1-3 years of IT experience as a Desktop Support technician with experience diagnosing and resolving technical issues with hardware and software systems, providing general desktop support duties with excellent troubleshooting skills.
• well-versed in computer systems and be able to set up hardware, install and configure software and drivers.
• Reliable attendance.
• Excellent customer service and communication skills.
• Computer equipment configuration, setup, and installation.
• Experience in ticketing software (preferably ServiceNow).
• Ability to work under pressure.
• Hardware and software experience.

Skills:

Desktop Support Management, Computer Hardware Troubleshooting, Computer installation, Help Desk, ServiceNow