Desktop Engineer

Job description

We are seeking a proactive and skilled Desktop Support Engineer to provide technical assistance and ensure smooth day-to-day operations of our IT systems. You will be the first point of contact for end-users, troubleshooting hardware and software issues, managing installations, and maintaining system performance. This role requires strong problem-solving skills, attention to detail, and excellent communication.

Responsibilities:

• Serve as the first line of support for desktop, laptop, and peripheral device issues (Windows and macOS environments).
• Install, configure, and maintain operating systems, applications, and hardware.
• Troubleshoot hardware failures, network connectivity issues, and software errors.
• Provide remote and on-site technical support to end-users.
• Manage user accounts, permissions, and email setups in Active Directory / Office 365.
• Maintain asset inventory and track hardware/software licenses.
• Collaborate with IT team members on infrastructure upgrades, system migrations, and security patches.
• Ensure adherence to IT security policies and best practices.
• Document technical issues, resolutions, and standard operating procedures.
• Train and guide users on system usage and best practices.

Requirements:

• Bachelor’s degree in IT, Computer Science, or related field, or equivalent work experience.
• 2+ years of experience in desktop support or IT helpdesk role.
• Strong knowledge of Windows and macOS operating systems, networking fundamentals, and common enterprise applications.
• Experience with troubleshooting hardware, printers, and mobile devices.
• Familiarity with Active Directory, Office 365 administration, and remote desktop tools.
• Excellent problem-solving and communication skills