Deskside Support Engineer

Responsibilities:

• You will represent the human face of IT technology to all office users in our offices.
• Supporting the Arm global users on Windows, Mac and Linux operating systems.
• Accountable for the support of technology however and wherever it is used by the people you support!

Required Skills and Experience :

• Experience working in a geographically diverse organization.
• Provide dedicated support to key decision-makers and the wider community.
• Personalize work and take responsibility for outcomes.
• Have hands-on technical experience with Windows, Mac, or Linux.
• Have strong IT asset management knowledge and experience.
• Work to tight SLAs and KPIs while focusing on customer satisfaction.
• Knowledge of Active Directory, Domain, DNS, DHCP, and cloud technologies.
• Have excellent verbal and written communication skills.
• Have at least 5+ years of front-line hands-on online support experience.

“Nice To Have” Skills and Experience:

• Possessing an ITIL Foundation certification or having a good knowledge of ITIL principles is desirable.