Deskside Mobile Support Technician

Job Description

Job Title: Deskside Mobile Support Technician

Key Responsibilities:

• Provide deskside/mobile support to end-users during the mobile carrier transition.
• Assist with the distribution and setup of new mobile devices and/or SIM cards.
• Configure and activate mobile phones (iOS and Android) with the new carrier settings.
• Support data transfer, email setup, MDM enrollment, and app configurations.
• Troubleshoot issues related to device compatibility, network access, or user authentication.
• Educate users on new carrier features, voicemail, roaming, and support processes.
• Maintain detailed logs of device assignments, support tickets, and user feedback.
• Coordinate with the mobile project team to escalate issues and track progress.
• Collect and decommission old devices.

Qualifications:

• 2+ years of experience in IT support, deskside support, or mobile device support.
• Strong working knowledge of iOS and Android devices.
• Experience with mobile device management (MDM) tools such as Intune.
• Familiarity with carrier activation processes.
• Excellent troubleshooting, communication, and customer service skills.
• Ability to work in a fast-paced environment and manage multiple support requests.

Preferred Skills:

• Experience supporting enterprise-scale mobile rollouts or migrations.
• Working knowledge of mobile policies, security practices, and device encryption.
• Familiarity with ticketing systems (ServiceNow)