Desk Side Support

Job description:-

Experienced in Desktop Laptop, troubleshooting

Experienced in installation, configuration and OS troubleshooting

Experienced in Asset Management Should have experience in application support

Knowledge on iPhone configuration

Should have exposure to basic network troubleshooting

Exposure and understanding of ticketing tool

Understanding of ticketing process incident/service requests

Understanding of SLA and meeting targets

Understanding of Service desk process of logging tickets and allocation

Understanding of Asset/inventory record process, System & Peripherals movements etc

Understanding to coordinate with vendors/principles

Understanding of client management, user response (email/verbal)

Managing SLAs for its respective sites.

Hands-on experience on ticketing application.

Knowledge of Hardware asset management.

Working on incidents and requests, troubleshooting hardware and software issue.

Experience to Installation and configure operating systems, applications and software/driver updates.

Experience on remote assistance in PC set up, upgrades, troubleshooting.

Hands-on experience on Microsoft excel.

Preparing/updating reports for the tickets processed, Inventory report, keeping a track of assets/Stocks movement across sites.

Keeping required documents handy and updated.

Escorting third party engineers at site.

Smart hand request/Hands and feet support for network/printer/firewall activities etc.

Packing and unboxing laptops.

Quality Assurance Testing of laptops

Move equipment between Hub/tech Hub, Goods in and Loading Bay

Disposing equipment

Liaising with site facilities for maintenance of the Hub/tech Hub area

Monthly/weekly Inventory audit

Placing Hardware/accessories orders and managing Threshold stock

Handling Customer service support

Deskside Support calls

Receiving equipment from clients and updating stockroom.

Managing stockroom.

Should have worked in Manufacturing & Production line support from IT Perspective

Soft Skills

Excellent communication and conversation skills

Should have a great customer handling skills.

Able to handle unforeseen situations

Can drive HCL’s value and its methodology

Other Skills / Experience

Ability to work flexible hours from time to time to cover for other URGENT issues which may occur at the site.