Delivery Team Lead

Key Responsibilities:

• Team Management: Oversee a team of 20 contractors, ensuring smooth day-to-day operations.
• Attendance Tracking: Monitor and track employee attendance, ensuring punctuality and adherence to work schedules.
• Work Procedures: Ensure that all team members comply with work procedures and performance standards.
• Reporting: Keep management informed about team progress, issues, and challenges.
• Problem Resolution: Address and resolve any issues or concerns that arise within the team.
• Maintain Calm Under Pressure: Stay composed and professional while handling stressful situations or high-pressure scenarios.
• Communication & Negotiation: Foster open communication and strong relationships with both the team and management. Use negotiation skills to resolve any conflicts or concerns.
• Results-Orientation: Drive the team to achieve targets and maintain high productivity levels.
• Leadership: Lead by example, providing guidance and support to team members as needed.
• Organization: Keep track of details and ensure tasks are completed in a timely and efficient manner.

Qualifications & Skills:

• Proven experience in customer service and people management.
• Strong leadership abilities, with excellent organizational skills.
• Ability to remain calm, respectful, and professional under pressure.
• Excellent communication and negotiation skills.
• Results-driven with a focus on achieving objectives.
• Attention to detail and strong problem-solving abilities.
• Ability to work efficiently in a fast-paced environment.