Delivery Lead

Description:

• Oversee plans while collaborating with peers and stakeholders across lines of business to develop a business architecture and roadmap. This ensures alignment with the needs and strategies of both business and technology related to call center telephony & desktop technology.
• Stay up to date with industry best practices to educate clients and internal teams on various design and implementation options that meet business and technical requirements.
• Initiate, plan, execute, control, and close out each project or program from a business perspective. This includes coordinating cross-project and cross-departmental resources within established timelines.
• Maintain a good working knowledge of current infrastructure and industry trends within the distributed infrastructure area of focus.
• Model Safe Path demo execution best practices across a variety of delivery modalities.
• Conduct technical deep-dive sessions with vendors and execute short proof-of-concept efforts for business and IT.
• Partner with VP-level stakeholders across multiple brands to advise on business impacts of technical solutions.
• Coordinate and plan the overall program, including prerequisite projects and parallel interfacing source system projects across the enterprise.
• Take accountability for project success, ensuring targets are met including on-time, on-budget, and high-quality delivery.
• Develop and define a structure and operating model for the program.