Data Analytics

Work with the Guest Communications team to design and oversee proofs of concept for new communications technologies, processes, and strategies

Evaluate the effectiveness of proofs of concept and make recommendations for broader implementation 

Ensure rigorous testing and analysis to validate the impact of new communications initiatives

Identify opportunities to leverage AI and machine learning to enhance communications performance

Monitor the impact of the initiative and continuously optimize for better results

Surface and define operational performance gaps, trends, opportunities, risks and challenges to the business and recommend strategies to address

Focus on continuous improvement principles, effective controls, and best practices to reduce risk and create efficiency

Drive root cause problem identification and action plans to resolve failure points

Own the documentation and training on rules and process for Guest Communications

Job-Specific Experience, Education & Skills:Required

7 years of experience in a program or project management, technology/process innovation, or communications.

 Bachelor’s degree in Information Systems Management, Communications, Business Administration, Information Technology, or a related field, or an additional two years of relevant training/experience in lieu of this degree.

Proven experience in managing communication processes and systems.

Experience with customer relationship management (CRM) systems.

Strong understanding of multi-channel communication strategies.

Excellent project management and organizational skills.

Ability to collaborate effectively with cross-functional (business, product, engineering) teams.

Proficiency in leveraging technology to enhance communication and service delivery.

Strong analytical and problem-solving skills.

Excellent verbal and written communication skills.

Ability to adapt to changing priorities and manage multiple tasks simultaneously.

Fluency and experience with MS Office products

High school diploma or equivalent is required