D365 System Analyst

Job Description

Responsibilities:

• Serve as a tech lead or consultant with expertise in Dynamics 365.
• Translate business requirements into technical solutions within D365 and associated applications.
• Create integration design documents and solution design documents.
• Assist in data mapping to ensure accurate data flow.
• Support system integration testing (SIT) and user acceptance testing (UAT) defect resolution.

Microsoft Dynamics 365 Customer Service and Contact Center:

• Collaborate with business stakeholders to gather requirements and translate them into technical solutions.
• Implement and configure Dynamics 365 Customer Service and Contact Center modules.
• Provide support and troubleshooting for issues related to Dynamics 365 Customer Service and Contact Center.

Quality/Testing:

• Execute test plans and test cases.
• Perform manual unit testing to ensure software quality.
• Identify, document, and track defects and issues.

Microsoft DevOps:

• Manage and maintain the development life cycle in Azure DevOps.

Skills:

• Proficiency in Dynamics 365 CE (Sales & Service).
• Experience with PowerApps (Model-Driven, Canvas).
• Knowledge of Power Automate, Power BI, SharePoint, and Azure DevOps.
• Familiarity with JavaScript and Plugins.