CyberArk Admin- Proactive

1. CyberArk Administration and Support:
•         Second-Level Support: Provide advanced troubleshooting for complex CyberArk-related issues, minimizing downtime and ensuring efficient resolutions.
•         Privileged Access Management (PAM): Oversee and manage CyberArk PAM solutions, ensuring the secure and effective onboarding and offboarding of privileged accounts, performing safe deletions, and handling credential-related issues.
•         Account Management: Create and manage domain-based and local administrator accounts, aligning with security policies to ensure compliance and mitigate security risks.
•         Session Management: Handle session management errors and ensure seamless access to critical systems, providing necessary support for session recording and monitoring.
2. Automation and Scripting:
•         PowerShell Scripting: Leverage PowerShell to delete safes, unsuspend accounts, and automate resolution tasks, thereby enhancing operational efficiency and reducing resolution time for common issues.
3. Reports and Documentation:
•         Activity Logs and Reports: Generate and manage critical reports, such as activity logs, inventory tracking, and User Access Reviews (UAR), ensuring adherence to internal security controls and compliance.
•         Knowledge Base Creation: Contribute to the creation and maintenance of a knowledge base to improve troubleshooting efficiency for both L1 and L2 teams, aiming to reduce ticket escalation rates and improve service response times.
4. Collaboration and Incident Management:
•         Cross-Team Collaboration: Work closely with server teams to resolve issues like failed password reconciliations, ensuring proper synchronization with CyberArk systems.